Sricam SP012 IP Camera FAQ

Some Sricam SP012 IP camera users had fed back some problems they had met when using this IP camera, let's see what they are and how to deal with them.

1. The camera cannot connect to the WiFi.
● Check whether you have followed the correct steps to connect the camera to the phone. Refer to this Sricam SP012 IP camera connection guide.
● Check whether your WiFi router works normally, if so, reset your WiFi router.
● How's the WiFi signal, is it weak? If so, the connection is easy to crash. So please move your camera close to the WiFi router to get a stronger and more stable WiFi signal, and don't share the WiFi to too many devices, so that to make the connection be completed easily.
● The WiFi SSID name should not contain special characters but only the English characters.
● Change a phone to have a try, maybe your phone has something wrong.

2. The recorded video cannot automatically store into the Micro SD card.
● Make sure whether your Micro SD card installs well on the camera or not, simply remove it and reinsert it into the card slot.
● Please make sure the format of the Micro SD card is FAT32. Insert the SD card in a card reader and connect it to a PC, and then right click the mouse on the SD card disk to change its property there.
● Maybe the Micro SD card is broken, you can change another TF card to have a try.
● Once the above ways make no sense, please contact the after-sales service to supply the camera's ID and password, the camera's engineer can test it for you, but make sure the camera's online during the troubleshooting test.
● If none of the methods work, the most possible reason is the camera's card slot or other component is broken. You can take it to a digital product repair center to check and repair. Alternatively, you can contact the after-sales service for further assistance, exchange, refund, or sending it back the factory to repair.

3. There are noises in the recorded videos.
● Maybe the recording environment is noisy, so sure the video will contain the noise as well, which is normal.
● If the noise does come from the camera, maybe there are some system problems happening, try to reset the camera. Simply insert the card pin into the reset hole to press the button inside to reset the device.
● Once the above ways make no sense, please contact the after-sales service to supply the camera's ID and password, the camera's engineer can test it for you, but make sure the camera's online during the troubleshooting test.
● If all the methods are useless, the camera's microphone may be damaged or related hardware may be damaged. Please contact the after-sales service to send it back the factory to check and repair.

4. The motion detection alerts but no motion actually happens.
● The most possible reason is that the motion detection sensitivity sets too high. So please connect the camera to the Sricam application and enter its settings - Alarm setting to adjust the sensitivity to an appropriate range.
Note: "0" represents a very sensitive, "6" represents the lowest sensitivity.
● If it doesn't work, please contact the after-sales service to supply the camera's ID and password, the camera's engineer can test it for you, but make sure the camera's online during the troubleshooting test.

5. The connection between the camera and phone always times out.
● It's may because the WiFi signal is poor. Don't move the camera far away from the WiFi router, or share the WiFi with too many devices, otherwise, the signal will be weak so that the connection will be unstable and the camera is hard to connect to the phone.
● Check whether the WiFi router works normally, whether the internet indicator light flashes or not. If not, please check your router's setting and connect it to the internet. But if the settings are fine, maybe some errors happen, simply reset the router.
● If the WiFi router has no problem, simply reset the IP camera to eliminate the camera system issues.
● Once you make sure the camera and the router has no problem, please change a wireless internet signal to have a try. If the connection is successful, it means the devices are fine, just the WiFi signal is poor.
● If the problem persists, maybe the camera does have some problems, please contact the after-sales service to supply the camera's ID and password, the camera's engineer can test it for you, but make sure the camera's online during the troubleshooting test. Once the camera's confirmed having some problem, you can send it back the factory to repair.

6. The camera head gets stuck when rotating (cannot rotate).
When you connect the camera to a power source, the camera head will automatically rotate a round from left to right, and down to up. If it doesn't, it means the component that controls the rotating feature is damaged, or the cable is broken. You can take it to a digital product repair center to check and fix.
If the camera head rotates when it powers on, it means the rotating feature has no problem. Please contact the after-sales service to supply the camera's ID and password, the camera's engineer can test it for you, but make sure the camera's online during the troubleshooting test. They will solve the problem for you.

7. The camera image color is purple.
The camera doesn't equip the IR-cut feature, so when the capturing occasion is under the strong bright light, the image's color will complexions with a purple color. That's a normal phenomenon.

8. How to watch the live video on PC?
Please refer to How to watch the live video on PC, the specific steps to connect your camera to PC are shown there.
If you've purchased the Sricam SP012 IP camera from http://www.sricam-camera.com, but the guide doesn't solve your issues, please do not hesitate to get in touch. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

Source: Sricam Camera